Image Guidelines

The most important part of your order, crucial to the quality of the final pet portrait, is the quality of the image you upload. Let's review the following tips and guidelines to make sure yours is just right:

  • Take a photo or choose an existing photo that is taken in daylight or in a brightly lit room
  • Use a smartphone or high quality camera
  • Ensure the whole face is visible and not in shadows.
  • Make sure your pet is looking directly at the camera at eye level, facing forward. Especially this position is very important for the style POLY ART. Other positions for other styles are acceptable, but your pet will be shown in that position in the final portrait. 
  • Please note: collars, leashes, bows, hats, and other cute outfits will be illustrated in your final portrait. In some cases we are able to remove collars, tags and leashes (you can make a note of that in the 'Extra note' box while you make your order), but your pet should look exactly how you want them to look in the photo as you want them to look in the portrait.


Good example

  • Facing forward
  • Well-lit with natural lighting or in a bright room
  • Face is visible
  • Neck is visible

Bad example

  • Angled face
  • Poor lighting (backlit)
  • Ear is cut off 
  • Not facing forward
  • Not at eye level with pet

Bad example


  • Poor lighting
  • Neck not visible
  • Pet is lying down

Not sure whether your images will work?

E-mail your image to us ( and we'll let you know. We often create portraits of pets that have passed away, so we understand it's not always possible to follow all of the guidelines above.

In many cases, we can still make it work.